Teli Voice
Learn how to set up and manage voice campaigns with Teli AI.
Watch the Videos
1. Setting Up Teli Voice Campaigns
For a detailed walkthrough of setting up and managing Teli Voice campaigns, watch the video below:
2. Activating Bulk Outbound Dialer
Learn how to activate the Bulk Outbound Dialer in Teli AI to initiate large-scale outbound calling campaigns with ease.
3. Call History in Teli AI
This video covers how to access and review your call history in Teli AI. Learn how to track past call activities, review call outcomes, and leverage call data for improved performance.
Teli Voice: Powering Your Voice Campaigns
Teli AI enables you to create and manage voice campaigns, allowing you to automate calls, collect data, and engage with your customers more effectively. With Teli Voice, you can enhance your customer interactions and improve your campaign outcomes.
Campaign types
Teli Voice offers three different campaign types to support differnt use cases
- Inbound: AI agents accepting inbound calls 24/7. Best for customer service and receptionists.
- Bulk Outbound: AI agents that reach over thousands of contacts within minutes. Best for call centers, lead qualification, and sales.
- Gradual Live Transfer: AI agents that call a set number of contacts at once, transferring warm conversations to a human agent. Best for AI collaboration with human teams in mortgage, insurance, and other human-in-the-loop use cases.
Handling Inbound Calls
1. Set up and deploy an inbound agent
Create an inbound agent from a template or customize your own. Feel free to add any dynamic variables if you have a contact group for the inbound agent to reference when accepting calls.
2. Create a campaign
Navigate to Teli Voice and create a new campaign. After naming your campaign, please select the inbound campaign type.
3. Purchase a phone number
To set up an inbound campaign, you need to purchase a unique Teli phone number. Different campaigns may not use the same phone number. On the campaign set up window, select a phone number that is not currently in use and activate it.
4. Assign a custom agent
On the campaign set up window, select the agent that you created in step one and activate it. Congrats, now your number is all set to accept inbound calls!
5. Referencing additional data (optional)
If you would like your inbound agent to know who is calling, you must supply a contact group for reference. Teli AI automatically matches the inbound phone calls with the contacts’ phone number from your reference contact group, and it extacts corresponding information to use during live conversation. This allows your agent to engage in a more personalized conversation.
Bulk Outbound
1. Set up and deploy an outbound agent
Create an outbound agent from a template or customize your own. Feel free to add any dynamic variables if you have a contact group for the inbound agent to reference when accepting calls.
2. Create a campaign
Navigate to Teli Voice and create a new campaign. After naming your campaign, please select the bulk campaign type.
3. Purchase a phone number
To set up an outbound campaign, you need to purchase a unique Teli phone number. Different campaigns may not use the same phone number. On the campaign set up window, select a phone number that is not currently in use and activate it.
4. Assign a custom agent
On the campaign set up window, select the agent that you created in step one and activate it. Congrats, now your number is all set to start making outbound calls. You can test the agent by clicking on test call in the same agent assignment window.
5. Select lead group and start campaign
Select the contact group that you would like to dial, confirm that the contacts are correct from the preview window. If everything looks right, click to start campaign and wait to see your call analysis populate under the call history tab.
Gradual Live Transer
1. Set up and deploy an outbound agent
Create an outbound agent from a template or customize your own. Feel free to add any dynamic variables if you have a contact group for the inbound agent to reference when accepting calls.
2. Create a campaign
Navigate to Teli Voice and create a new campaign. After naming your campaign, please select the transfer campaign type.
3. Purchase a phone number
To set up an gradual live transfer campaign, you need to purchase a unique Teli phone number. Different campaigns may not use the same phone number. On the campaign set up window, select a phone number that is not currently in use and activate it.
4. Assign a custom agent
On the campaign set up window, select the agent that you created in step one and activate it. Congrats, now your number is all set to start making outbound calls. You can test the agent by clicking on test call in the same agent assignment window.
5. Invite your team
For gradual dialers, you must invite your team members for assignment. You can do so by clicking your profile on the top right, and entering their email under the organization invitation tab. Once they have active Teli accounts, you can invite them to the campagin.
6. Select lead group, configure transfer, and start campaign
Select the contact group that you would like to dial, confirm that the contacts are correct from the preview window. If everything looks right, click to start campaign and assign your human team members to accept the transfers. You will also be asked to set how many calls should go out at once. Note that when a human team member accepts a call, that member will be marked unavailable until he confirms that the call is over on his Teli account. When all human members are busy, Teli dialer will pause automatically before starting the next batch of calls.