How it works Dynamic variables provides a way for you to reference individual contact information directly in your agents’ scripts. Please note that all dynamic variables must be spelled exactly without spaces and always wrapped in double brackets. Additionally, you can only reference existing contact information. For example, if you upload contact groups without mapping to a specific field, using dynamic variables for that field will reference empty text. Here is the complete list of dynamic variables supported by Teli AI today:
References the contact’s first name.
References the contact’s middle name.
References the contact’s last name.
{{name}}
text
default: "John Joe Smith"
References the contact’s full name.
References the contact’s birthday.
{{email}}
email
default: "john@teli.ai"
References the contact’s email.
{{phone_number}}
+1[US Phone Number]
default: "+11234567890"
required
References the contact’s phone number. This is a required field for each contact record, not a required dynamic variable that you have to use in the agent script.
Show Location Information
{{address_line_1}}
text
default: "123 Washington Street"
References the contact’s address line 1.
References the contact’s address line 2.
References the contact’s city.
References the contact’s state.
References the contact’s zip code.
{{country}}
text
default: "United States"
References the contact’s country.
Show Employment & Company Information
{{company_name}}
text
default: "TELI AI, LLC."
References the contact’s company’s name.
References the contact’s current role at their company.
References the contact’s company’s industry.
References how long the contact has worked in their current role.
{{company_address_line 1}}
text
default: "123 Washington Street"
References the contact’s company’s address line 1.
{{company_address_line 2}}
References the contact’s company’s address line 2.
References the contact’s company’s city.
References the contact’s company’s state.
References the contact’s company’s zip code.
{{company_country}}
text
default: "United States"
References the contact’s country.
Show Financial Information
References the contact’s FICO score.
References the contact’s loan or mortgage balance.
References the contact’s loan or mortgage monthly payment.
{{loan_type}}
text
default: "Conventional Loan"
References the contact’s FICO loan or mortgage type.
{{lender_name}}
text
default: "Bank of Teli"
References the contact’s lender institution’s name.
References the contact’s credit card balance.
References the contact’s savings account balance.
References the contact’s taxes.
References the contact’s mortgage date.
{{months_since_mtg_open}}
References how many months since the contact has had an open mortgage.
Others Show Employment & Company Information
{{sso}}
text
default: "000-00-0000"
References the contact’s social security number.
References the source of contact (Google, Instagram, etc.).
{{notes}}
text
default: "custom notes"
References additional notes associated with the contact.
