Dynamic variables provides a way for you to reference individual contact information directly in your agents’ scripts. Please note that all dynamic variables must be spelled exactly without spaces and always wrapped in double brackets. Additionally, you can only reference existing contact information. For example, if you upload contact groups without mapping to a specific field, using dynamic variables for that field will reference empty text. Here is the complete list of dynamic variables supported by Teli AI today:
References the contact’s phone number. This is a required field for each contact record, not a required dynamic variable that you have to use in the agent script.
