Dynamic Variables

How it works

Dynamic variables provides a way for you to reference individual contact information directly in your agents’ scripts. Please note that all dynamic variables must be spelled exactly without spaces and always wrapped in double brackets. Additionally, you can only reference existing contact information. For example, if you upload contact groups without mapping to a specific field, using dynamic variables for that field will reference empty text. Here is the complete list of dynamic variables supported by Teli AI today:

Basic Information

Hide Basic Information

text

default:"John"

References the contact’s first name.

text

default:"Joe"

References the contact’s middle name.

text

default:"Smith"

References the contact’s last name.

text

default:"John Joe Smith"

References the contact’s full name.

date

default:"01/01/1990"

References the contact’s birthday.

default:"john@teli.ai"

References the contact’s email.

+1[US Phone Number]

default:"+11234567890"

required

References the contact’s phone number. This is a required field for each contact record, not a required dynamic variable that you have to use in the agent script.

Location Information

Show Location Information

text

default:"123 Washington Street"

References the contact’s address line 1.

text

default:"Apt 101"

References the contact’s address line 2.

text

default:"New York"

References the contact’s city.

text

default:"Arizona"

References the contact’s state.

text

default:"10000"

References the contact’s zip code.

text

default:"United States"

References the contact’s country.

Employement & Company Information

Show Employment & Company Information

text

default:"TELI AI, LLC."

References the contact’s company’s name.

text

default:"CEO"

References the contact’s current role at their company.

text

default:"Technology"

References the contact’s company’s industry.

number

default:"3"

References how long the contact has worked in their current role.

text

default:"123 Washington Street"

References the contact’s company’s address line 1.

text

default:"Suite 101"

References the contact’s company’s address line 2.

text

default:"Lansing"

References the contact’s company’s city.

text

default:"Michigan"

References the contact’s company’s state.

text

default:"10000"

References the contact’s company’s zip code.

text

default:"United States"

References the contact’s country.

Finanical Information

Show Financial Information

text

default:"800"

References the contact’s FICO score.

text

default:"$0"

References the contact’s loan or mortgage balance.

text

default:"$0"

References the contact’s loan or mortgage monthly payment.

text

default:"Conventional Loan"

References the contact’s FICO loan or mortgage type.

text

default:"Bank of Teli"

References the contact’s lender institution’s name.

text

default:"0"

References the contact’s credit card balance.

text

default:"99999"

References the contact’s savings account balance.

text

default:"999"

References the contact’s taxes.

date

default:"01/01/1990"

References the contact’s mortgage date.

number

default:"30"

References how many months since the contact has had an open mortgage.

Others

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text

default:"000-00-0000"

References the contact’s social security number.

text

default:"Instagram"

References the source of contact (Google, Instagram, etc.).

text

default:"custom notes"

References additional notes associated with the contact.

Call Context

Show Call Context

text

default:""

Automatically populated on inbound callback calls. Contains a summary of the most recent outbound and inbound call history for the contact, allowing the agent to pick up the conversation where it left off. Only available when the inbound callback webhook is enabled on the phone number.

Documentation Index

​How it works

​Basic Information

​Location Information

​Employement & Company Information

​Finanical Information

​Others

​Call Context

How it works

Basic Information

Location Information

Employement & Company Information

Finanical Information

Others

Call Context